Last Updated: 03.15.2025
Introduction
This Privacy Policy describes how ZOHAL Couture (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from zohalcouture.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or any individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date accordingly. Please review this policy periodically for any changes.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from a variety of sources. The information that we collect and use depends on how you interact with us. Below is an overview of how we collect personal information:
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. We collect the following types of personal information:
Information We Collect Directly from You
When you interact with our Services, you may provide us with:
- Basic contact details: including your name, address, phone number, and email.
- Order information: including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information: including your username, password, and security questions.
- Shopping information: including the items you view, add to your cart, or wishlists.
- Customer support information: including any information you provide when communicating with us via email, chat, or customer service.
Information We Collect through Cookies
We automatically collect information about your interaction with the Services, known as "Usage Data," using cookies and similar technologies (e.g., pixels, web beacons). This may include:
- Device and browser information.
- IP address.
- Your activity on the Site (pages viewed, time spent, etc.).
Information We Obtain from Third Parties
We may also obtain information from third-party sources, such as:
- Vendors and service providers who support our Site and services (e.g., payment processors like Shopify Payments).
- Marketing and advertising partners, including Shopify, who help us run our advertising campaigns.
Any third-party information is treated in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your personal information for several purposes, including:
- Providing Products and Services: To fulfill orders, process payments, communicate with you regarding your orders, and manage your account.
- Marketing and Advertising: To send you promotional communications, such as email marketing, text messages, or postal mail, and to display personalized ads on our Site and third-party sites.
- Security and Fraud Prevention: To detect, investigate, and prevent fraudulent or illegal activity and to ensure the security of our Services.
- Customer Support: To provide customer service and improve your overall experience.
Cookies
We use cookies to improve the functionality of our Site and to enhance your browsing experience. For more information about how we use cookies and how you can manage them, please visit Shopify’s Cookie Policy.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes. These circumstances include:
- Vendors and third-party service providers (e.g., payment processors, shipping partners, customer support).
- Business and marketing partners, such as Shopify, for advertising and other business operations.
- Business transactions: In the event of a merger, acquisition, or bankruptcy.
- Legal compliance: To comply with any applicable legal obligations (e.g., subpoenas or search warrants).
We do not sell or share your personal information to third parties for any purpose other than as described in this Privacy Policy.
User-Generated Content
Our Site may allow you to post product reviews or other user-generated content. Please note that any content you post publicly will be visible to others. We are not responsible for the privacy or security of such content.
Third Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or security of those sites. Please review their privacy policies before providing any personal information.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children under 16 years of age. If you believe we have inadvertently collected information from a child, please contact us so we can remove it.
Security and Retention of Your Information
We implement reasonable security measures to protect your personal information, but no method is completely secure. We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as:
- Right to Access: You may request access to the personal information we hold about you.
- Right to Delete: You may request that we delete the personal information we hold about you.
- Right to Correct: You may request corrections to any inaccurate personal information.
- Right to Opt-out of Targeted Advertising: You may opt out of receiving targeted advertising by adjusting your preferences through our website or through the Global Privacy Control.
For more information, or to exercise your rights, please contact us at the details provided below.
Complaints
If you have any complaints about how we process your personal information, please contact us at the email address below. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.
International Users
We may transfer your personal information to countries outside your country of residence, including the United States. If your personal information is transferred outside of the European Economic Area (EEA), we will rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or would like to exercise any of your rights, please contact us at:
- Email: zohalcouture@gmail.com
- Based in Hamburg, Germany
