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Shipping Policy

Last Updated: March 2026

At ZOHAL Couture, we are committed to delivering your orders safely and efficiently. As we offer both ready-to-ship items and custom-made garments, shipping times may vary depending on the product type.

Please read this policy carefully before placing your order.

1. Processing Time

Ready-to-Ship Items (In Stock)

Products that are available in stock will be:

  • Processed within 1–2 business days after payment confirmation
  • Shipped quickly via our courier partners

Custom-Made & Made-to-Order Items

For items that are not in stock and must be handmade:

  • Afghan Traditional Dresses (Gand Afghani):
    Production time: up to 3-4 weeks
  • Evening Dresses & Bridal Dresses:
    Production time: 4 to 12 weeks (1–3 months) depending on design complexity

These items are individually crafted and require time for tailoring, embroidery, and finishing.

2. Shipping Rates & Delivery Times

  • Shipping costs are calculated at checkout
  • Delivery times depend on destination and courier

Estimated shipping times (after dispatch):

  • Germany: 2–5 business days
  • Europe: 3–7 business days
  • International: 5–14 business days

⚠️ Please note: Delivery times are estimates only and may vary due to customs, weather, or courier delays.

3. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email
  • A tracking number

You can track your shipment directly via the courier link provided.

4. Customs, Taxes & Duties

Germany (DE)

  • Prices include VAT (Mehrwertsteuer)

International Orders

Orders are shipped on a DDU (Delivery Duty Unpaid) basis.

This means:

  • Import duties
  • Customs fees
  • Local taxes

…are the responsibility of the customer and must be paid upon delivery.

5. Shipping Partners

We work with trusted international carriers such as:

  • DHL
  • FedEx
  • UPS
  • DPD
  • GLS
  • Hermes

6. Address Changes & Order Modifications

  • Changes must be requested within 4 hours of placing the order
  • After this, processing may already begin

⚠️ Once shipped, we cannot modify the address or order.

7. Incorrect Address

If a package is returned due to:

  • Incorrect or incomplete address

The customer will:

  • Be responsible for reshipping costs

We are not responsible for lost shipments caused by incorrect information.

8. Lost, Stolen, or Damaged Packages

  • We are not responsible for packages marked as delivered
  • If your package arrives damaged:

Contact us within 24 hours at:
📧 zohalcouture@gmail.com

Include photos so we can assist with a claim.

9. Shipping Delays Disclaimer

While we aim for timely delivery:

  • Delays caused by couriers, customs, or external factors are beyond our control
  • Delivery dates are not guaranteed

We appreciate your understanding.

10. Important Notice for Custom Orders

By placing a custom or made-to-order purchase, you acknowledge:

  • Production time is required before shipping
  • Delivery timelines are longer than ready-made items
  • Each piece is handmade specifically for you

11. Contact

For any shipping-related questions:

ZOHAL Couture
📧 zohalcouture@gmail.com
📍 Hamburg, Germany