Privacy policy

 

Privacy Policy (Datenschutzerklärung)

Last Updated: March 2026

1. Introduction

This Privacy Policy explains how ZOHAL Couture ("we", "us", "our") collects, uses, and protects your personal data when you visit zohalcouture.com or use our services.

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.

By using our website, you agree to the practices described in this policy.

2. Data Controller

The data controller responsible for data processing:

ZOHAL COUTURE
Zohal Ahmadi
Hamburg, Germany
Email: zohalcouture@gmail.com

3. Types of Personal Data We Collect

a) Data you provide directly

  • Full name
  • Billing & shipping address
  • Email address
  • Phone number
  • Payment details (processed via secure providers)
  • Account login details
  • Custom order details (e.g., measurements, preferences)

b) Automatically collected data

  • IP address
  • Browser & device information
  • Pages visited, time spent
  • Referrer URL

c) Data from third parties

  • Payment providers (e.g. Shopify Payments)
  • Marketing platforms (e.g. Meta, Google Ads)
  • Analytics providers (e.g. Google Analytics)

4. Legal Basis for Processing (Art. 6 GDPR)

We process your data based on:

  • Contract performance (order fulfillment)
  • Legal obligations (tax & accounting laws in Germany)
  • Legitimate interests (website security, analytics)
  • Consent (marketing, cookies)

5. How We Use Your Data

We use your data to:

  • Process and deliver orders
  • Provide customer support
  • Manage your account
  • Send marketing emails (only with consent)
  • Improve website performance
  • Prevent fraud and ensure security

6. Cookies & Tracking Technologies

We use cookies and similar technologies (pixels, tags).

Types of cookies:

  • Essential (required for website function)
  • Analytics (e.g. Google Analytics)
  • Marketing (e.g. Meta Pixel, Google Ads)

You can manage your cookie preferences via our cookie banner.

7. Data Sharing

We only share your data when necessary:

  • Payment providers (e.g. Shopify Payments)
  • Shipping companies (e.g. DHL, UPS)
  • IT & hosting providers (Shopify Inc.)
  • Marketing tools (Google, Meta)

We do NOT sell your personal data.

8. International Data Transfers

Your data may be transferred outside the EU (e.g. USA).

We ensure protection through:

  • EU Standard Contractual Clauses (SCCs)
  • Secure providers compliant with GDPR

9. Data Retention

We store personal data only as long as necessary:

  • Orders: up to 10 years (German tax law)
  • Customer accounts: until deletion request
  • Marketing data: until consent withdrawal

10. Your Rights (GDPR)

You have the right to:

  • Access your data (Art. 15 GDPR)
  • Correct inaccurate data (Art. 16 GDPR)
  • Delete your data (Art. 17 GDPR)
  • Restrict processing (Art. 18 GDPR)
  • Data portability (Art. 20 GDPR)
  • Withdraw consent at any time
  • Object to processing (Art. 21 GDPR)

To exercise your rights:
Email: zohalcouture@gmail.com

11. Right to Lodge a Complaint

You can file a complaint with a supervisory authority, e.g.:

Hamburg Data Protection Authority (HmbBfDI)

12. Data Security

We use appropriate technical and organizational measures:

  • SSL encryption
  • Secure payment processing
  • Access control systems

However, no system is 100% secure.

13. Children’s Privacy

Our website is not intended for children under 16.
We do not knowingly collect data from minors.

14. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their privacy practices.

15. Changes to This Privacy Policy

We may update this policy at any time.
The latest version will always be published on our website.

16. Contact

For any privacy-related inquiries:

ZOHAL COUTURE
Email: zohalcouture@gmail.com
Location: Hamburg, Germany